Tag Archives: commerce

Red carpet dresses from Met Gala to be sold online via Moda Operandi – will it work?

30 Apr PUNK_landing4

gala-punk-chaos-to-couture

It’s interesting to hear Moda Operandi is using its sponsorship of next week’s annual Costume Institute’s Met Gala in New York – a foremost date on the fashion calendar – to attempt to monetise the red carpet.

The luxury e-tailer, which started out as a site selling looks straight off the runway, will be making both dresses and accessories worn at the ball available for purchase on its site from the next day. According to Mashable, 10 pieces (in total) from designers including Rodarte, Nina Ricci and Wes Gordon, will be on sale for one week.

This strikes a chord on the one hand – surely there’s a huge market of people wanting to buy looks immediately off the backs of their favourite celebs after they’ve worn them? Ahh, but then you remember the price tag: $5,000, $10,000, $30,000 for the average Met Gala look? Not so conducive to the average online shopper.

But then this is Moda Operandi, the upper echelons of luxury; run, no less, by a team that The Wall Street Journal recently referred to as “society 3.0”. Its customers already spend an average of $1,500 per transaction, with a record single order of $90,000.

There was a great piece about said luxury consumers in The Guardian recently too: “A new breed of fashion obsessed ‘supercustomer’ is challenging retailers’ assumptions about the maximum sums that can be spent at the click of a mouse. Luxury online retailer Net-a-Porter.com is preparing to sell its most expensive ever item – a dress with a pricetag of £32,000. Six of the embellished red dresses by Italian label Dolce & Gabanna have been ordered by Net-a-Porter’s buyers – and the online boutique is confident that all will sell,” it reads.

Ultimately therefore, what all is that different about these pieces from Moda other than the fact they’ve got the kudos of (hopefully) a topnotch A-list star, and if rumours are anything to go by on who wears what, also Anna Wintour’s seal of approval?

As Elizabeth Paton questions on the FT’s Material World blog however: “For starters, are the Moda Operandi A-list clientele – aka women who can drop between $5-50,000 on a single purchase – really the types to be sitting in watching a video live stream on a Tuesday night? I doubt it and imagine (though of course can’t predict) that the sales figures will reflect this.”

She continues: “Secondly, some industry figures say that the ‘celebrity factor’ holds less clout with the 0.1% elite than with the rest of the 99.9% luxury buying masses. In Vanessa’s post-Oscars blog in February, the chief executive of one haute joaillerie brand told her that customers after the really expensive pieces often told staff specifically that they only wanted jewellery that have never been worn before, or even photographed on someone else, which meant they ended up keeping their most exclusive product firmly under wraps. That is to say, in the very upper echelons of luxury spending, there’s no value added from the ‘who wore what’ factor – if anything, it can detract.”

Whether it therefore works next week will remain to be seen. According to Moda’s director of ready-to-wear, Indre Rockefeller, however, a previous similar attempt has already been successful. Apparently the $4,695 Prabal Gurung dress actress Jennifer Lawrence wore to the LA premiere of The Hunger Games, and a dress she wore by the same designer to the 2013 Critics’ Choice Awards were both offered on the site. They attracted interest domestically and internationally, particularly in areas that don’t have access to retail environments that carry those designers, she told Mashable.

So let’s face it, even if just one or two of the items sell post Met Gala, at those sort of prices it’ll be a worthwhile return on extra investment, if not for the additional publicity it will also generate, which is, after all, the entire point of their sponsorship.

Note: The Punk: Chaos to Couture exhibition is open to the public from May 9 until August 14. Moda Operandi is also releasing a capsule collection on May 2 tied to the punk theme, as shown in the video below.

ThingLink’s interactive images expand to Facebook, again key for fashion

24 Apr Thinglink_banner

Burberry_ThingLink

You might remember this piece about ThingLink - a tool that lets you tag any image, with any content, making it instantly interactive. I wrote about its potential relevance to the fashion industry when it launched embeds in Twitter, demonstrating it in action with a Burberry image (as above in a non-interactive format) that to this day is still getting regular “hovers” over it week to week according to my email alerts.

News now has arrived of its integration with Facebook. When you share a ThingLink-enabled image to your Timeline, much like with how it worked on Twitter already, fans are able to experience the content inside the image without leaving the page.

An example has been released from Médecins Sans Frontières to demonstrate it. But this once again this has enormous application for fashion brands trying to share more than just a still shot of their collections. Their videos, show music, e-commerce pages and more.

As referenced previously from Mashable: “That single photo, in essence, just became a platform of its own.” Armani is an example of one designer officially using it, and already doing so on Facebook.

On a similar note, TechCrunch has just reported on rival tool Stipple’s new social commerce element called Stipple Shopping. This allows photos to be placed on Facebook and Twitter that users can explore, compare and now actually buy from too, likewise without leaving the image. Single photos that instantly become stores therefore.

It’ll be interesting to see what cut-through these tools might have. While increasing interaction and engagement is a worthy aim, whether they can actually impact commerce is another question.

Check out the video below…

eBay opens social shopping experience in London’s Covent Garden – pictures

30 Nov photo 5

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eBay is hosting a “social shopping” pop-up in London over the weekend to tie in with what it predicts to be its busiest online shopping day of the year in the UK. Over six million people are expected to log on to its site this Sunday, and a significant number of those are likely to come from mobile, it says.

No surprise then, the Covent Garden setup is built around how to make the most of eBay using your smartphone or tablet, recognising at the same time how important social media is in that space too.

I just went along to check it out, as the pictures above and below show. On display is a real-time barometer of the most talked about gifts and products over Twitter, an augmented reality experience highlighting this year’s must-have toys (note the Furby in the below shot), an example of its image recognition technology in action, and more.

That latter one sees a number of fashion bloggers pictured on the wall alongside a fabric swatch they’ve picked out. Each one can be scanned using the eBay fashion app to bring up similar colours and items available across the site. We trialled our scarves to double check they weren’t preloaded results – it did of course work wonderful.

eBay says mobile technologies such as this, as well as augmented reality and 3D, will present the UK retail industry with a potential boost of £2.4bn by 2014.

Carrie Bienkowski, head of buyer experience at eBay, said it’s changing the way we shop. “Consumers now carry a global showroom in their pocket and are increasingly as inclined to seek recommendations online and shop mobile as visit the high street. At eBay we expect 2012 to be our most successful mobile Christmas ever with around 30% of the most popular Christmas products being bought through a smartphone.”

eBay’s social shopping pop-up space is open from today until Sunday – if you’re in the area, check it out.

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New start-up Tapestry gives shop floor a digital identity, signs Diesel as pilot partner

28 Nov

It goes without saying that mobile is set to play an ever-increasing role in the future of retail – be it for payment, loyalty and rewards, social content or more.

Enter then, Tapestry, a new start-up from the team behind London-based digital agency Guided Collective, that very nicely ties all those things together.

Launched in a pilot partnership with Diesel in the UK, this iPhone and Android app helps to provide shoppers with a 360 degree online-meets-offline experience.

Trialling at Diesel’s Westfield London store until December 21, it allows consumers to curate a collection of all the items they like as they shop by scanning existing barcodes (or by using NFC in enabled Android devices). From there, they can see information about each piece such as size, colour and price, as well as the digital content that surrounds it – expert reviews from bloggers for instance, alongside videos, runway shows and more.

In essence, it’s a physical or real-world bookmarking tool for the fashion industry.

Those bookmark sets – known as Tapestries of course – can then be shared across social networks, but better yet be bought straight from the smartphone too. There’s also the possibility for notifications on things like promotions and rewards.

Referring to itself as a mobile loyalty service, the Tapestry write-up reads: “On the one hand it links content and promotions directly to physical products via a consumer’s mobile. On the other hand it links all physical items in store to the retailer’s ecommerce site, re-shaping the retail experience both in and out of store.”

Simply put, it gives a retailer’s physical inventory a digital identity, something Sam Reid, founder of Tapestry, refers to as “joining up the dots”. Based on a cloud platform, it also does so simply and at scale, he explains. And the app is to be funded on that basis, with retailers paying a subscription fee for the service.

In addition, it gives retailers permission-based real-time access to consumer interests, and therefore data. “The user is saying ‘I’m interested in these shoes, this t-shirt and this dress. Let me know when they’re on sale, or if stock is close to selling out, or if you’ve some interesting content to share,” the Tapestry description explains.

It’s hoped more retailers will follow in Diesel’s footsteps, says Reid, suggesting others are already in talks. This makes the concept all-the-more interesting – rather than just being about one brand’s clothing items consumers might save and explore, it becomes about their entire shopping trip. Imagine being able to recall everything you’ve seen, read reviews around them, and pick and choose which ones you want to buy at a later date. It’d certainly simplify those occasions when you regret something you should have purchased and you can’t find it online.

Another interesting part for the future will be seeing this app develop alongside NFC. With this, consumers only need to tap items (hence the clever Tapestry name) to bring them up on their phone – effortless. As this technology becomes more commonplace across devices, that behaviour is likely to see a huge spike in uptake in the retail space, blurring the digital and physical lines ever more.

It’s worth checking out blogger Liberty London Girl’s exclusive link up with Diesel for the Tapestry launch too. And watching the video demonstrating Tapestry in action, below:

Digital snippets: Georg Jensen, Macy’s, Muji, Sanctuary Spa, Marc Jacobs, Pinterest

21 Nov

Some more great stories from around the web surrounding all things fashion and digital over the past week:

  • Holition and Georg Jensen create 3D augmented reality app (as pictured) [Retail Jeweller]
  • Macy’s Twitter and Facebook pages overrun with anti-Trump comments [Mashable]
  • Muji to push knitwear via e-paper tallies of Facebook likes [Nikkei]
  • Marc Jacobs launches new luxury, e-commerce experience [InsideFMM]
  • Pinterest launches business pages to get cozy with brands [AdAge]
  • Deciphering the devices: tablets versus smartphones [WWD]
  • Most e-commerce froth since 2000 stirs up investor doubts: tech [Boomberg]

Shoppable films: fad or future?

16 Nov

You might remember I posted a comment piece from Marketing Magazine about shoppable videos last week. Well, the extended piece was published on The Huffington Post UK’s tech pages today. Here it is in full:

If there’s one keyword at the centre of the burgeoning fashion and tech scene at the moment, it’s ‘shoppable’. Just as retailers and brands get a grasp on how to handle content, it’s commerce that begins to drive the sector forward again – undoubtedly the effect of greater need for ROI within the social space.

What’s resulted is a lot of experimentation with multiple great ideas, numerous not so good ones, and a handful of indications as to what the future might bring.

Video has proved one of the most thought-provoking and headline grabbing methods; click-to-buy moving images, as the industry tries to cash in on the increasing appetite for highly creative and beautiful films.

ASOS did so imaginatively with a campaign called Urban Tour last year that pulled together street artists from around the world to drive men towards its site. And Danish denim brand Only Jeans did so as well with what it called a “fashion catalogue, movie, game, music video, and the world’s first on demand, online, video, retail environment”. Both won awards at Cannes Lions this year.

The stats were impressive too – ASOS saw 14% of viewers purchase within seven minutes. Accordingly, it’s launched another series, this time for women for the holiday season under the #BestNightEver tagline. Starring hip-hop artist Azealia Banks, model Charlotte Free and singer Ellie Goulding, it’s sure to be another runaway success.

And yet, despite that, I remain to be convinced these highly interactive, not to mention big budget options, are the best answer if we’re talking about scaled commerce.

As pointed out by Lauren Sherman, executive digital editor of US Condé Nast shopping title, Lucky Mag recently, most consumers actually don’t want to watch videos (especially those any longer than 30-60 seconds) if they’re trying to get something out of it – in this case items to buy. There’s a disconnect between viewing for entertainment and for purpose as yet.

Yes today’s tweens are growing up on video, but equally expecting them to sit through lengthy creative film work is not so suited to their on-the-go, real-time behaviour. There are brand identity pieces and then there’s the type designed to encourage consumers to buy. The first often inspires the second, but trying to make them one and the same is a big ask.

Case in point: a luxury brand (that shall remain nameless) attempted a similar interactive film last year, but the functionality proved so poor you couldn’t move your cursor to the item being advertised in time before the frame changed. Juicy Couture meanwhile just launched a new initiative thanks to YouTube’s beta external annotations technology (as reported by AdAge). It works wonderfully, but to view the items featured you’re pulled away to another tab on your browser. Do that a few times and you’ve lost the point of the narrative – a Terry Richardson-directed tale about supermodel Candice Swanepoel and her Juicy Couture-fuelled dream sequence.

Not a great case for engagement you could argue.

And that for now is where the main issue lies. Shoppable content aims to capture consumers at the point of inspiration and the moment of intent, but to do so, it has to work, and more intuitively so.

Target’s new short film series, Falling For You, perhaps provides a better example by merely hinting at the idea of shopping with a column running alongside the content featuring items from its new collection as they hit the screen. As you watch, you can “heart” things that pop up; a digital update on product placement if you will.

It’s that idea that seems more exciting, applicable across media and likelier to scale. But even then, the process to buy consists of several, almost clunky, click throughs.

Video undoubtedly plays an enormous role in driving consumers to websites, but shopping from them directly still needs some work. As Darrell Whitelaw, executive creative director at IPG Media Lab, told Fast Company: “This is the Sony Walkman of ecommerce and video. The thinking is spot-on, but the execution is just awful.”

Which is why I return to the ASOS holiday example. Although it likewise uses the new YouTube technology, it recognises the fact there remains a gap for consumers between entertainment (in this case, music videos) and commerce (it’s transactional site). It has therefore tried to fill it by placing additional content around the campaign. Yes you can click on items Ellie Goulding is wearing as you watch her sing, but so too can you see behind-the-scenes images, the whole collection on one page and an interview with the star. You can even win certain pieces by connecting via other social media platforms.

It’s not about the technology in that case, it’s about the content. Yet so too is it ultimately about the product.

With the concept of shoppable film still novel, there are column inches to be gained in encouraging consumers to interact, but in the long run it has to be fast, seamless and closer to the nature of online user behaviour for it to have true and lasting cut through.

Digital snippets: Burberry, Victoria Beckham, Target, Phillip Lim, Karl Lagerfeld

28 Sep

Just back from travels and playing major catch-up with what’s been going on with all things fashion and digital over the past 10 days. One inbox down and a full scour of my favourite news sources later, and here are some of the highlights:

  • Why Burberry wants to bring the online experience to stores and not vice versa [Mashable]
  • Victoria Beckham most talked about designer on Twitter during NYFW, adds 57k followers (as pictured) [Vogue UK]
  • Social-commerce at NYFW and LFW ensures Fashion Week is a democracy for everyone to enjoy [DisneyRollerGirl]
  • Five digital highlights from New York Fashion Week [Mashable]
  • Target launches shoppable short film series [NY Times]
  • Phillip Lim “Kill the Night” comic available online [3.1 Phillip Lim]
  • Karl.com gets a makeover [WWD]
  • Just launched: Versace’s new e-commerce site [StyleBistro]

And a couple of interesting Twitter tidbits from Business Insider:

  • The truth about Twitter: it’s not a mainstream technology [Business Insider]

Digital snippets: in-store tech, Nike #makeitcount, Sephora, Reebok, Christian Louboutin

15 Apr

It’s been an interesting week of stories – lots of focus on the impact consumer behaviour online and technology itself is having on stores. The usual selection of brand digital activations too…

 

  • Macy’s CEO sees stores borrowing ideas from online [Reuters]
  • Digital tools boost in-store service [WWD]
  • Why brick-and-mortar players and fledgling e-commerce sites need each other [NY Times]
  • Gilt Groupe founders discuss the future of commerce [AdWeek]
  • Nike’s #makeitcount video (as above): the best branded story ever told? [Mashable]
  • Sephora’s smart social and digital makeover [Forbes]

Digital snippets: Olsens and Anna Wintour, Vogue, Guess, Sephora, NYFW

25 Jul

Some more great stories from around the web surrounding all things fashion and digital over the past week:

  • The Olsen twins and Anna Wintour feature in QR code artwork (as pictured) [Mashable]
  • Vogue launches social media panel of 1,000 “influential” women as platform for advertisers [AdWeek]
  • Guess among brands adopting new technology that allows integration of own consumer information with Facebook’s ‘social graph’ user database [Brand Republic]
  • New York Fashion Week documentary premieres [Racked]

Lyst.com rolls out new features to up sharing and discovery rates

22 Jul

Fashion curation site Lyst has introduced a number of new features including comments and Verified Accounts.

There are also new widgets, such as a follow button and embeddable collection, profile or product tools for use across the web.

The move comes in a bid to increase sharing and discovery rates for users, fitting in with a wider strategy to make online shopping easier and more engaging.

“These new features are part of Lyst’s mission to improve the way people share and discover fashion online,” said CEO Chris Morton. “We’re excited by the early impact they are already having on sales and growth.”

Read more about Lyst, here: From fashion curation to faux shopping with Lyst

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